Integrate HubDesk in Slack
with Axolo

HubDesk is a free, user-friendly tool that allows you to manage your customer support emails using Github issues. With HubDesk, you can easily track and respond to inbound emails by creating issues for each new email thread. This creates a seamless workflow, allowing you to manage all your customer support requests in one place.

One of the key benefits of HubDesk is its ability to keep discussions private. Only comments that start with @reply are sent to customers, ensuring that all internal comments remain confidential. Additionally, HubDesk allows you to store and secure inbound attachments, making it easy to retrieve them later.

Another useful feature of HubDesk is the ability to use Github's built-in saved replies to quickly send canned responses to common issues. This saves time and ensures consistency in your responses.

HubDesk also integrates with Slack, allowing you to respond to issues directly from Slack. You can also use Github's built-in project boards or third-party tools like Zenhub to manage your tickets on Kanban boards. Finally, HubDesk offers a mobile app, allowing you to respond to customers while on the go.

In summary, HubDesk is a powerful tool that simplifies your customer support workflow, allowing you to manage all your support requests in one place, keep discussions private,

- Creates issues for each new inbound email thread
- Respond to sender with issue comment starting with @reply
- Allows non-Github users to submit bug reports
- Creates regular Github issues
- Keep discussion private
- Inbound attachments stored and secured with links added to issues
- Outbound email attachments linked to @reply comments
- Saved replies using Github's built-in feature
- Slack integration for responding to issues directly from Slack
- Kanban boards for ticket management
- Mobile app for responding to customers on the go

HubDesk's pricing is Unlimited Free, which includes free unlimited inboxes and emails, with a cost of $0.

Integrating HubDesk in Slack with Axolo is beneficial because it allows for easy communication and collaboration between team members during code reviews. With HubDesk, non-Github users can submit bug reports and communicate with the team through Github issues, which can then be seamlessly integrated into Axolo's ephemeral channels in Slack. This ensures that all communication related to code reviews is centralized and easily accessible, improving the efficiency and effectiveness of the code review process.